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  • 1.  Procedures for taking reservations for fall and communicating possible changes due to Covid

    Posted 05-21-2020 12:51

    Hello,

     

    Our student union is still taking reservations for fall and spring events as all our state universities are planning on being open for face to face classes at the end of August.  Many of our campus stakeholders making reservations are doing so as they did before Covid.  We are currently allowing these reservations so if conditions improve, we can be in a position to move forward and service those events.   The thought being that it's better for customers to have reservations in place and have to cancel if needed than to have to try to find space for events once restrictions relax.  

     

    We have been re-evaluating our building and conference room capacities and are obviously finding that if we follow the CDC guidelines, we will not be able to service those weekly club meetings, banquets, promo tables, etc,  at normal participant levels while maintaining the recommended social distance.  We are sharing our adjusted space occupancy levels with clients, offering Zoom/Teams options etc. 

     

    How are other institutions dealing with taking reservations knowing that you won't be able to service weekly meetings, concert, or the yearly banquet or festival at pre pandemic levels?  How are you communicating with your stakeholders that while they do have a reservation, the event execution will depend on the status of the pandemic and the state/universities response?   Have you modified reservation confirmations to communicate the tentative nature of event planning "in these trying, unprecedented times?"  

     

    Thanks much,

    Mark

     

     

     

     

    South Dakota State University

    Mark A. Venhuizen
    Assistant Director for Event Services
    University Student Union
    USU 150, Box 2815
    Brookings, SD 57007
    P: (605) 688-4960
    www.sdstate.edu    http://www.sdstate.edu/campus/studentunion

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  • 2.  RE: Procedures for taking reservations for fall and communicating possible changes due to Covid

    Posted 05-21-2020 13:44

    Thanks for posting about this Mark....you must have literally been reading our minds at Rutgers-Camden!  We just had the same conversation about much of what you posted, and right now we are all in a fluid type of situation.  We too are placing holds on spaces for some of the bigger programs, more so Admissions events and Board of Governors.  We are working to revamp our diagrams for our spaces, talking about not having programs larger than 100 people, discussing a mandatory/highly recommended continuation of WebEx use for smaller meetings, and how our normal event space may have to be used for classroom space instead.  We are also configuring static set-ups in our rooms so that equipment is easier to set-up and maintain.  

    My question is...has anyone figured out how to manage the number of attendees that enter a meeting? or ensuring that a set-up remains as is for the duration of an event?

    Look forward to chatting through all of this!

    ~Chrissie



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    Chrissie King
    Assistant Director
    Rutgers University–Camden
    Camden NJ
    chrissie.king@rutgers.edu
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  • 3.  RE: Procedures for taking reservations for fall and communicating possible changes due to Covid

    Posted 05-22-2020 09:41
    We are in a holding pattern right now. Our President has said he would make some announcements about how the fall semester would look by the end of the month.  We commit to admissions programs and other all campus programs before opening reservations for other events.  So those are already on the books.  We don't know if any of the meeting rooms and multipurpose spaces will be used for classes yet.  My understanding is desks will be physically removed from classrooms and our office will have to review the set up instructions for meeting rooms to make sure they are in compliance with recommended distancing measures.  We are working up some text to update the confirmation a customer receives after submitting their reservation request.  Basically saying we can't confirm any request for a facility until we receive furtehr guidance from the administration.

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    Scott Garrison
    Facilities Reservations Manager
    Salisbury University
    sagarrison@salisbury.edu
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  • 4.  RE: Procedures for taking reservations for fall and communicating possible changes due to Covid

    Posted 05-22-2020 14:08
    We are similarly looking at an agreement for the client - regarding rules about masks, social distancing, etc. It will also talk about the cleaning measures we take between meetings/events.

    We are also looking at increasing our streaming equipment for rooms so we can work with groups to do hybrid meetings (some in person/some people on zoom or similar and/or streaming to multiple rooms for sessions to spread people out.

    Wendy 
    University of North Texas

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    Wendy Denman
    Executive Director
    University of North Texas
    Denton TX
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  • 5.  RE: Procedures for taking reservations for fall and communicating possible changes due to Covid

    Posted 05-26-2020 12:39
    Hello,

    We are just wrapping up our project adjusting our diagrams to give us a better idea of the capacities that we will be able to accommodate. We've created two versions, one with a set at 50% of the original capacity and one that observes social distancing guidelines. 

    We've closed the request process from now through August 31. Our office is still accepting reservations for the Fall and beyond but we have an EMS comment we've created and are adding to all reservations. The comment roughly outlines that our office reserves the right to adjust the room set up to meet social distancing guidelines. 

    Something else that we are considering is a statement/agreement of some kind that explains where our responsibilities lie and our expectations of the event planners. I would love to hear if anyone else already has language like this drafted up. 

    Additionally, our directors team is creating a FAQ that will outline all of our cleaning measures etc. 

    Mei-Chun Woo
    University of Washington

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    Mei-Chun Woo
    Event Planning Supervisor
    University of Washington
    Seattle WA
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  • 6.  RE: Procedures for taking reservations for fall and communicating possible changes due to Covid

    Posted 05-22-2020 08:31
    Up to this point, we too have continued to take reservations "as usual".  As of this week- I am now advocating for a "full stop" till we get determinations on what rooms will have fixed sets, what those sets will be, what our flip times will be to allow for new cleaning protocols, and what the State of Michigan and CDC guidelines will be for event capacity limits and social distancing.  We already have 7000 events on the books that will need to be triaged and I am anxious about accepting more till we have clearer answers.

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    Barbara Niemi
    Conference & Event Services- Associate Director for Event Operations
    University of Michigan–Ann Arbor
    Ann Arbor MI
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