ACUI Open Forum

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  • 1.  Customer Service Training

    Posted 09-11-2023 10:42
    Good Morning,
    Have any of you embarked on Customer Service Training for staff? If so, did you create an in- house program or work with an external company? Can you share? We want Senior Leadership to also be actively involved and the sessions to be in person. 
    Thank You
    Be safe and well.
    Vicki Cowan
    Vicki M. Cowan
    Interim Vice President for Human Resources/Affirmative Action Officer

    4513 Manhattan College Parkway
    Memorial Hall - Room 305
    Riverdale, NY 10471
    Phone: 718-862-7398
    Fax: 718-862-7350

  • 2.  RE: Customer Service Training

    Posted 09-13-2023 15:51

    Hi Vickie - UIS has a membership to Academic Impressions and we have been using a lot of their customer service training videos and ideas. 

    Ann Comerford
    AVC for Axiliary Services
    University of Illinois-Springfield
    Springfield IL
    (217) 206-6002