Hi Vickie - UIS has a membership to Academic Impressions and we have been using a lot of their customer service training videos and ideas.
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Ann Comerford
AVC for Axiliary Services
University of Illinois-Springfield
Springfield IL
(217) 206-6002
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Original Message:
Sent: 09-08-2023 10:45
From: Vicki Cowan
Subject: Customer Service Training
Good Morning,
Have any of you embarked on Customer Service Training for staff? If so, did you create an in- house program or work with an external company? Can you share? We want Senior Leadership to also be actively involved and the sessions to be in person.
Thank You
Be safe and well.
Vicki Cowan
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Vicki M. CowanInterim Vice President for Human Resources/Affirmative Action Officer
4513 Manhattan College Parkway
Memorial Hall - Room 305
Riverdale, NY 10471
Phone: 718-862-7398
Fax: 718-862-7350