Hi All,
During COVID, our food service provider moved to Grub Hub ordering as the
only means for ordering food at all of the retail food locations on campus. This has worked out well for our students, however it doesn't work well for campus visitors (i.e. admissions tours and other guests who don't know that they have to place an order in advance of arrival) who are trying to grab a quick coffee, danish, sandwich, etc. because the Grub Hub wait times can be any where from a few minutes to up 90 minutes before the order is ready. We assumed that Grub Hub was a temporary solution, however we recently learned that it is here to stay thus eliminating the possiblilty of "real time in-person" ordering.
My question is: Are your food service providers moving to this model as well, and if so how are they accommodating/informing the walk-in customers who don't have 30-90 mintues to wait for a coffee and don't know that they have to order in advance via an App?
Thank you in advance for sharing your thoughts/experiences.
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Gil Johnson
Senior Associate Director, University Student Centers
University of Delaware
Newark DE
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