Welcome Desk Engagement

2 Replies

Welcome Desk Engagement

Posted by Michael McKean on Feb 12, 2018 2:33 pm

Working at the welcome (Information) desk can be a little boring at times.  Has anyone found a way for your welcome desk staff to engage folks at your student union?  I'm thinking about things like asking people to take a survey, having a trivia question of the day/hour, or maybe stepping away from the desk to lead a guest to a room.  Any and all ideas would be helpful.

Michael McKean
Associate Director
Texas AM Commerce
Rayburn Student Center
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Re: Welcome Desk Engagement

Posted by Whitney Smith on Feb 13, 2018 9:05 am

Michael, I'd love to have some of this information as well.  We have a newly designed Information Desk and we are struggling with the "why" and "what" of student workers in this area. Thank you!

Re: Welcome Desk Engagement

Posted by Sara Muren on Feb 16, 2018 4:39 pm

Hi all!  We have actually added set-up responsibilities to our welcome desk.  We staff at least 2 people at all times, so 1 can get up and go set a table or flip a small meeting room easily.  I think they like getting up from the desk and interacting with the building more.  We also have managers that float the building, checking on facilities issues and helping clients get started with events (a/v troubleshooting, checking in).  We manage all this through 7 point solutions, and it's working well for us.  I'd love to talk more and also get ideas from you all.  Because even though that's a variety of tasks, there are definitely still "boring" times where they are purely reactive. 

Sara Muren
sara.muren@vanderbilt.edu
Vanderbilt University