hello Megan,
We have a very similar position here at SUNY Oneonta. We call them Event Support Interns. Student get paid hourly but can also, optionally, get internship credit through our music industry or event planning programs.
They work regular office hours where they are expected to communicate with clients and the union staff. A big part of the events is overseeing the technology piece but they are trained on all aspects and are there to assist to make it the best possible.
We do not have a manual.
Training is as follows (they return 1 day prior to Orientation so only day one is all training - 2 and 3 are training and event support):
Day One
- Payroll/timesheets
- Expectations
- Emergency Procedures
- plan shifts for first 1/3 semester schedule
- Event expectations
- A/V Training
Day Two
- Health and Safety
- Operational Procedures/EMS training (events management not medical)
Day Three
- Customer Service
- All Employee DEI training
We do not assess training specifically but all employees go through mid-semester evaluations.
Those participating for academic credit are also expected to spend a minimum of 30 hours on a self-initiated project to improve operations based on their coursework.
bill
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bill harcleroad
Director of Campus Activities and Leadership
SUNY–Oneonta
Oneonta NY
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Original Message:
Sent: 02-18-2022 11:59
From: Meghan Wilson
Subject: Student Event Assistant Training Guidelines
Hey all,
We have created a student Events Assistant position in our department. This position would be a liasion between the office/department and the cusomter having their event. This person would be able to assist in a variety of ways during events. Responsibilities may include: assist with pre or post event setup/breakdown, minor adjustments of furnishings or A/V during event, assist with event execution (greeter, distribute programs/materials, etc.) and serve as direct point of contact to Student Center support personnel.
Does anyone have a similar position at their student center? Or, a manual/training program that they have used to assess "successful" completion of training?
Meghan
Meghan Toomey Wilson | Scheduling and Events Coordinator
Hill Student Center
Division of Student Affairs
UAB | The University of Alabama at Birmingham
205.996.1841 | wilsonmt@uab.edu | HSC 225