Hi Angela,We just recently started the integration process and I'm optimistic it's going to meet our needs. There are some quirks that we're aware of so far - mainly how the information ports over from Engage. Basically you can ask whatever questions you want in the event form in Engage and that information will make it's way into the request in EMS, but it won't connect up with any EMS resources or service orders. From what I understand, we'll need to add those items when we approve the request on the EMS end. This isn't a huge deal for us, but I could see how that would be a problem for a bigger campus. It's still early days for us, so I'd be curious to hear from anyone else with the integration up and running.Best,
Hello Angela ~
The University at Buffalo implemented the Room Reservations Integration in January and can echo what Joshua said – it has some nuances/quirks. I tell students 82.5% of the time it works great and just as planned, but that other 17.5%... is, well, frustrating.
o Decreases processing time/wait time
o Decreases amount of data entry
· It increases student awareness of spaces and limitations
· The new integration is allowing us to simplify our request process, and we will be redoing our form, process flow, and adding branches this summer
o leaves the students that experience a glitch very frustrated with the process
o As the main approver, I sometimes have to approve an event, and then manually go into the event to change the details because the correct room would not populate
· Students/Education – students don't realize they are actually reserving space, so they add extra rooms or dates all the time as "back-up," which decreases efficiencies
Happy to discuss our experience more if it helps!
Elizabeth A. Hladczuk, LMSW
(she / her / hers) University at Buffalo Student Unions
Reservations Coordinator 235 Student Union
email@example.com 716.645.2055 My Office is a Safe Space