ACUI Open Forum

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  • 1.  Grub Hub & other App Ordering Only

    Posted 03-17-2022 13:06
    Hi All,

    During COVID, our food service provider moved to Grub Hub ordering as the only means for ordering food at all of the retail food locations on campus. This has worked out well for our students, however it doesn't work well for campus visitors (i.e. admissions tours and other guests who don't know that they have to place an order in advance of arrival) who are trying to grab a quick coffee, danish, sandwich, etc. because the Grub Hub wait times can be any where from a few minutes to up 90 minutes before the order is ready.  We assumed that Grub Hub was a temporary solution, however we recently learned that it is here to stay thus eliminating the possiblilty of "real time in-person" ordering.  

    My question is: Are your food service providers moving to this model as well, and if so how are they accommodating/informing the walk-in customers who don't have 30-90 mintues to wait for a coffee and don't know that they have to order in advance via an App? 

    Thank you in advance for sharing your thoughts/experiences.

    Gil Johnson
    Senior Associate Director, University Student Centers
    University of Delaware
    Newark DE

  • 2.  RE: Grub Hub & other App Ordering Only

    Posted 03-18-2022 09:50
    Hi Gil!

    I saw your question on the community page and while I don't exactly know the answer to your question I can offer you a resource on our campus.  Orlynn Rosaasen is the Director of our self-op dining program and runs a very respected and innovative operation.  I know we use the Grub Hub at our retail locations.  There are kiosks located at each location and the order is placed immediately just as if a human was taking the order.  Even at our peak times, it has never taken 30 mins for me to get my order.  If you are interested in how our operation works I would encourage you to reach out to Orlynn at the following:

    Lynette Geatz
    Division Business Manager
    University of North Dakota
    Grand Forks, ND

  • 3.  RE: Grub Hub & other App Ordering Only

    Posted 04-01-2022 10:08
    Hi Gil,

    In my work with our campus ID card system, and also the vendor's user group and the National Association of Campus Card Users (NACCU), I have read/heard very little discussion about campuses moving to mobile ordering as the sole method of dining service ordering. That's a very interesting (unique?) position taken by your campus dining services.

    UW-Whitewater hasn't implemented mobile ordering yet, we are adding it late this semester. We don't intend to rely on it as the sole means of ordering, rather, it will serve as a supplement to in-person ordering. We still want/need to offer in-person ordering of dining services to campus members and visitors who want to dine on campus. I think there could be negative publicity, and lost revenue, due to the mobile ordering only method.

    David Halbach
    University Center Assistant Director
    University of Wisconsin Whitewater
    Whitewater WI